Re: Outsourcing to India? What could possibly go wrong!?
Sadly, the ITO and BPO companies have very slick sales operations. The decision makers at LBG will have been flown somewhere nice, wined and dined, introduced to young, intelligent, good looking, well qualified IBM employees, and the talk will have been on continuous improvement, and the opportunity that IBM offer to combine big cost cuts and miraculously offer better service along with contributing to improving and refining LBG's processes. It's a partnership after all!
Then as soon as the blood is dry on the contract, the sales team and the pretty employees disappear, and LBG's work is shipped out to some rat infested barn in Bangalore, where dissatisfied wage slaves are pressured to do the job as quickly as possible. And all that continuous improvement and quality talk turns out to be rat-shit on the floor of the barn, but by then its too late. And then, a couple of years later, IBM start to squeeze LBG's balls by charging through the nose for all the variations, change and "non-standard" orders.
Biting the hand that feeds IT
