Outsourcing - it works
You should all move your support to HPE - they work great.
Or IBM, TCS, Dell-NTT... so many to choose from.
Don't worry about the fact they are straight out of a production line Uni, given 'Computers for Dummies' then immediately let loose of the core of your business - the data and IT that is the lifeblood of what you do.
You get what you deserve when you do.