Reply to post: Re: "... the number of incidents dropped dramatically."

User lubed PC with butter, because pressing a button didn't work

Wensleydale Cheese

Re: "... the number of incidents dropped dramatically."

" If the out-of-hours incentives were dropped there'd out-of-hours reports might get ignored until normal hours."

This is exactly what happened when the hardware maintenance contract on a bunch of systems got reduced to normal working hours only.

The reporting of problems likely to require the presence of a hardware engineer was simply delayed until the next 'in contracted hours' window.

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