Reply to post: "... the number of incidents dropped dramatically."

User lubed PC with butter, because pressing a button didn't work

Jedit
Big Brother

"... the number of incidents dropped dramatically."

Reported incidents, or resolved incidents? It doesn't make a difference from the point of view of that IT department being chancers, but there's quite a difference between slacking off because your performance bonus got cut and actively faking incidents for profit.

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