Re: civil collection agency
Wrong sort of civil
It was uncivil letters that that made me decide not to every get a TV licence again. (Though I suspect I would have dropped it eventually anyway).
When the post office stopped selling licences, it became tricky to buy a monochrome licence. I tried several Paypoints (or whatever they are) and none could sell me a replacement. I was working away from home at the time and realised I didn't actually need one legally, the TV (b & w portable) was laying on its side unplugged and had been for months. (I was happy enough to pay because I used iPlayer a little, but certainly not enough to justify a colour licence).
I didn't bother renewing, and got a load of letters basically accusing me of being a criminal, they went in the bin, and I gave the TV to my parents for their caravan.
Had they sent a polite letter, I would have replied explaining the situation and asking where to buy a mono TV licence.
If anyone ever comes round (that was quite a few years ago, and I have heard nothing, the letters dried up after a couple of years). Then if they are civil, then I will explain the situation, but probably not let them in (unless the house actually happened to be tidy), if not they will get told to leave with no information.