Reply to post: Re: This behaviour

Ditching your call centre for an app? Be careful not to get SAP-slapped

Professor Clifton Shallot

Re: This behaviour

"Nope. It will not. [ push people towards open source ]

The mantra "this is not our core business, we need to buy it" is extremely entrenched.

That doesn't mean no open source.

Big companies want a cast iron contract around performance and support so they outsource.

When that guarantee is threatened by the actions of closed source providers as in this case I agree that the response is not going to be "bring this in-house with open source software" but it may well be to allocate a preference to bids that are not susceptible to this sort of threat.

The point of open source software has never been the cost, despite this getting most of the headlines, it's about control.

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