Reply to post: "customers must pay it"

Ditching your call centre for an app? Be careful not to get SAP-slapped

Oh Homer

"customers must pay it"

Or choose to no longer be customers, I suppose, which is a consequence that SAP has apparently failed to consider.

On the other hand, with operating profits fast approaching 3 billion quid, an aspiring monopolist like Diageo doesn't exactly engender much sympathy, and clearly doesn't need it either.

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