From the if it dosn't fit, hit harder mode of IT support
Two tales spring to mind.
Back in the days of 3.5 inch floppies, the metal sleeve had come off the floppy and had lodged in the drive, so the user jammed the floppy back in thinking the sleeve would re-attach, when that didn't work, he took a second floppy and really jammed that on in, thinking that both would then come out, that's when he phoned for help.
At another customer site they had an HP/Compaq EMA12000(?) SAN. For some reason the local IT bod wanted to tidy up the cables at the back, so he pulled them all out and all very neat and tidy re-routed them and went to plug them back in (without taking any notes of which cable plugged into what). Two things struck him as odd, the cables where not always long enough, and the connectors did not seem to match (the old thick SCSI connectors), So with pliers and a hammer he pulled the cable connector to stretch them and hit them home. He was only forced to call for help when after the fourth day the SAN was still down and the business was complaining.
Biting the hand that feeds IT
