they'd have the regulator to answer to...and we all know how fearful a prospect that could be :-/
Yes, but in this case ICO are backstopped by the very aggressive Ofgem, who rejoice in doling out multi-million quid fines. Energy companies need a licence to operate, and the licence has a specific condition requiring companies to treat customers fairly. Last year Scottish Power were fined £18m for failures under a range of licence conditions, and npower copped a £26m spanking. I'm very surprised npower had the competence to provide a response to your demand, I'm not at all surprised that they would want to.
Biting the hand that feeds IT
