Re: telecommuting marketing staff
I worked from home, and the work was the work, Security non-compliances were logged via automated tools and manual checks, and assigned deadlines, and tracked. Similarly as OS patches were released, these were tracked in the same database. We had to remediate the non-compliances within the deadlines, and apply the patches within the deadlines, and provide evidence (screenshots, or fresh fresh report showing compliance) and get the tracking records closed. There was no '50%', everything was measured and proof needed for every step, because apart from internal standards, we met ISO 9001, because our customers included banks and govt departments.
Every process can have such metrics. Hell, this is IBM we are talking about, using LEAN, and GDF methodologies, every step of everything was measured, then at the end of the year comes the PBC process, where we had to justify our performance in several areas and provide evidence, so relied on the data being captured to demonstrate our effectiveness, because if you didn't, you got an unsatisfactory rating, and made the short list for the next skills rebalancing exercise.
Biting the hand that feeds IT
