Re: Thank you for a thoughtful article
Calling BT. In a way this is off-topic, but in a way it's not. Some way into a call to BT I once had occasion to point out to the guy that I'd recorded his not-so-accurate comments from earlier in the call. He got very cross, accused me of criminally recording him without a formal message to that effect and rang off. Therefore ... in response to "Please say in a few words..." I always start my response with "Broadband problems - I record my calls." And several times this has come in handy later on. And there is way this is on-topic, because this and many other little tricks for handling call centre staff are totally alien to my parents who always approach these people with what might be seen as either niceness or naivety. Sometimes this works, of course, but at other times they get fobbed off with a second class service. It's not just the machine user interface that is sometimes more difficult to cope with than it used to be.
Biting the hand that feeds IT
