Reply to post: The more annoying bit...

Naughty sysadmins use dark magic to fix PCs for clueless users

Naselus

The more annoying bit...

Is when the tech does the magician shit all by itself. I've lost count of the number of times that me simply walking over to a computer 'fixes' whatever problem the user is having; we even informally use the term 'IT Guys Present' as the 'solution' when this kind of thing happens.

That adds a lot of techno-magi reputation even without casting the runes on the users desk and chanting the incantations or what have you. I generally try to be honest with my users, and try to explain what caused a problem in layman's terms, but that's kind of difficult when the only apparent explanation for a problem suddenly resolving itself is 'I guess the machine just wanted me to touch it today'.

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