Sympathy? Not a lot here
Last I checked Aaya were still stuck somewhere in the early 90s by way of product offerings. The last "cloud" phone service I saw from them was nothing more than a virtualised instance of their same spaghetti mess boxes with a bit of VOIP tacked on as an afterthought. And maybe a half-baked "UC" implementation thrown in, appalling UC and "collaboration" apps dumped on a few mobile devices and never updated. Followed by the same with video calling.
They chose to continue down the road of their same old rubbish, insanely and intentionally hamstrung systems while new "upstarts" came and delivered what users actually wanted - systems that were built around VOIP and integration and were manageable in a cohesive manner rather than the exact opposite.
Avaya may have produced newer, better systems since but I gave up looking at them a while ago.
Biting the hand that feeds IT
