Reply to post: Re: What are customers moaning about? @AC

Customer: BT admitted it had 'mis-sold' me fibre broadband

Roland6 Silver badge

Re: What are customers moaning about? @AC

"The BT Infinity 2 contract states a 'Minimum Guaranteed Speed' of 64mbps, so this isn't what he paid for."

Is that for all installations and Infinity 2 contracts? or is the minimum guarantee dependent upon the actual results of the availability checker. Zen give different speed guarantees, so I have client sites, all signed up to 80Mbps services, but each having a different minimum speed guarantee and achieving different service speeds.

Otherwise I would agree, it is probably this which forms the basis of BT admitting to having "mis-sold" the product, as their sales rep. and/or sales system should have seen the potential line speed and barred the sale, prompting the selling of the lower speed Infinity product instead.

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