Re: What are customers moaning about? @AC
"The BT Infinity 2 contract states a 'Minimum Guaranteed Speed' of 64mbps, so this isn't what he paid for."
Is that for all installations and Infinity 2 contracts? or is the minimum guarantee dependent upon the actual results of the availability checker. Zen give different speed guarantees, so I have client sites, all signed up to 80Mbps services, but each having a different minimum speed guarantee and achieving different service speeds.
Otherwise I would agree, it is probably this which forms the basis of BT admitting to having "mis-sold" the product, as their sales rep. and/or sales system should have seen the potential line speed and barred the sale, prompting the selling of the lower speed Infinity product instead.