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Customer: BT admitted it had 'mis-sold' me fibre broadband

TechnicalBen Silver badge

IIRC this is an old sales technique. Show the bells and whistles available, then at the very last point, before you click "buy" tell the customer the actual service they are getting costs more (as legacy connections/services cost more to provide ;) ) and that it provides less, and that we "will wait for the engineer/exchange to let us know".

Is a real problem I've seen with bundled services as well, when no knowing if there is LLU available etc.

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