Reply to post: BT continue to mis-sell

Customer: BT admitted it had 'mis-sold' me fibre broadband


BT continue to mis-sell

BT have twice sold me broadband - not fibre, just bog-standard broadband - and twice I've told them it doesn't work. They then had the audacity to charge me a cancellation fee! Which I eventually got refunded, but only after a long battle with them. The computer says we can get BB as our exchange is superfast enabled. However, we're 11 kms from said exchange and thus it is technically impossible to get a service to me. Therefore, we don't even have basic broadband - nothing. BT/Openreach won't install necessary infrastructure to provide my village community a service as we're obviously not economically viable for them. I hope with the pending 'breakup' of the two companies we might, one day, get a broadband service. Until then, I will have to continue to use satellite broadband :-(

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