Reply to post: I had this about 10 years ago.

Customer: BT admitted it had 'mis-sold' me fibre broadband

Lamont Cranston

I had this about 10 years ago.

BT salesman turned up at my door, telling me that they were rolling out Infinity in our area, so I signed up. Got a phone call about a week later to tell me that, in reality, they weren't rolling out Infinity in our area for a couple of years, at least.

Incompetent but honest, I suppose.

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