@Phil W - which takes us back to the whole question of the package being mis-sold. OFCOM said to El Reg that the ISP are not at fault for selling a package when on the day of activation there isn't capacity on the cabinet/exchange. That's very different to a situation where the cabinet/exchange is not capable of delivering the service at all (i.e. where FTTC doesn't exist). If FTTC doesn't exist then surely the ISP is at fault for accepting an order for a service it absolutely cannot deliver.