Re: What are customers moaning about?
The line rental is for the line that both phone and broadband use. In other words you are paying for and using the line for bb even if you don't use it for calls. You can't not pay for the line. Virgin on the other hand don't use the line for phone calls and do offer packages without phone, but those packages are often worse value than the ones with a phone line. They get paid when people call you, even if it's just the virgin voice mail that answers.