Reply to post: Hopeless Ofcom

Customer: BT admitted it had 'mis-sold' me fibre broadband

Matt Ryan

Hopeless Ofcom

There is a difference between having the capability to provide a service (but discover on provision that there is no capacity) and not having the capability. In this case, BT can't provide FTTC but took the customers order anyway (presumably to boost sale commission, steal a customer from TalkTalk etc).

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