Re: (Don't) Contact Us Forms
They want the forms, but they still need an email when someone submits a form, for lack of a better notification protocol. Instead of one flaky mailserver, now they have two or three flaky systems. When any one of them breaks down, you're talking to a brick wall.
I don't have any brilliant ideas. Email, phones, contact forms, chat boxes, social media - they're all extremely dodgy. Best way to reach someone now is to knock on their door if they're nearby, and if not.... good luck.
Progress, we've heard of it.