nor known to its customer support technicians.
This seems to be more and more an issue all over the place. 1st line support are usually well meaning, and some even have good tech skills. But too often their own employers seem to think it's OK to keep them in the dark about, for example, known faults. Instead they make them take users on a run through the usual scripts. Scripts which are never going to work in this situation....... And Virgin are my candidate for the worst of the bunch, though from the sounds of this LG could give them a run for their ( or our) money.
Biting the hand that feeds IT
