Re: Trigger warning
Replace "thick" with "ignorant" or even "untrained" and the comment is no longer inoffensive. It certainly doesn't brand all offshore workers as anything, just the ones selected (or condemned) to first-line support. Since HR are *probably* trying to steer the more clued-up (and therefore more valuable) staff into second-line support, this shouldn't surprise anyone.
Btw, I'm sure Andrew is aware of how we spell things over here but we've been spelling them correctly for 150 years and yet Mr Webster's idiotic nationalistic experiment hasn't gone away over there. Maybe in 2017 they'll finally notice that (to pick but one obvious example) no native speaker *anywhere* *ever* has ever pronounced the two vowel sounds in "color" in the same way and so Mr Webster wasn't even right by his own standards.
Biting the hand that feeds IT
