Reply to post:

BT's hiring! 500 more customer service folk to answer your angry calls

Alan Brown Silver badge

" the only method of getting an update on when the VDSL cab might perhaps be fixed seemed to involve opening yet another fault with BT (the previous one having been mysteriously closed) "

The reason for _that_ being that Openreach techs only get paid when the fault is closed, so they close it no matter what.

POST COMMENT House rules

Not a member of The Register? Create a new account here.

  • Enter your comment

  • Add an icon

Anonymous cowards cannot choose their icon

Biting the hand that feeds IT © 1998–2019