Reply to post: fault finding as profit opportunity?

BT's hiring! 500 more customer service folk to answer your angry calls

Anonymous Coward
Anonymous Coward

fault finding as profit opportunity?

"If you thought fault finding was bad with a FTTC Cab/VDSL2, wait till BT attempt G.fasdt fault finding."

Depends on whether fault finding is seen as an extra revenue/profit opportunity or not. Afaict, SFI services became a chargeable service in order to create an extra revenue stream (or to shed a load of relatively skilled and time-consuming work). Whether that's 'bad' or not depends on where someone sits :(

"the headline 'upto' figures BT are spouting regards are just unrealistic."

Will anyone be surprised by that?

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