Re: ,So there's an online fix for not being able to get online?
Can you create a live USB of Linux Mint or ZorinOS to try on his equipment?
Whilst this is a good idea, it doesn't go far enough.
From all the available evidence this is an issue with Windows messing up it's runtime configuration. In these instance's the challenge is getting Windows to reset and start up correctly. I mean how do you achieve the same effect as using "ipconfig /release" and "ipconfig /renew" on a running Windows box from a Live USB?
Given where David Black is coming from, the Live USB needs to be able to control the running of the host OS (treat host OS installed on HDD as a VM?) and provide him with remote maintenance access, also wholly independent of the host OS...