Reply to post: Can some one please explain

BT's hiring! 500 more customer service folk to answer your angry calls

Dabooka Silver badge

Can some one please explain

how recruiting 500 call handlers is going to reduce the time waited for the 14,000 consumers and small businesses waiting for broadband and phone line repairs and the 11,000 who experienced late installations?

Hitting a 90% target for call answering isn't going to do much to quell the actual complaints is it, just maybe massage a few numbers so they don't appear top of the Hit Parade.


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