Reply to post: Your call is important to us, if we bother to answer it

BT's hiring! 500 more customer service folk to answer your angry calls

Halfmad

Your call is important to us, if we bother to answer it

and then don't lie through our teeth.

I've had over a dozen "engineers" out to look at our line over the past few years. I finally cracked a few months ago and took the BT master socket to bits, discovered an ancient ADSL splitter built into it and reconnected everything - voila! 3 times faster internet speed with no drops.

Now you imagine how many hours I spent on the phone to get that number of engineers to attend? How often I spoke to "Gary" in India who ran through his little script word for word, how often I told him "Yes I've got internet explorer open", how often I then had to agree to accept any costs should they find no fault etc etc.

What a waste of space these companies are.

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