Your call is important to us, if we bother to answer it
and then don't lie through our teeth.
I've had over a dozen "engineers" out to look at our line over the past few years. I finally cracked a few months ago and took the BT master socket to bits, discovered an ancient ADSL splitter built into it and reconnected everything - voila! 3 times faster internet speed with no drops.
Now you imagine how many hours I spent on the phone to get that number of engineers to attend? How often I spoke to "Gary" in India who ran through his little script word for word, how often I told him "Yes I've got internet explorer open", how often I then had to agree to accept any costs should they find no fault etc etc.
What a waste of space these companies are.