Re: Is this even legal in the EU?
Whirlpool were pants.
Many people waited more than a year for repair to be done - some still not repaired.
They preyed on scared consumers with the - if you cannot wait for some massive unspecified time for repair, chuck us X amount of cash and we will instead give you a new machine at a good discount.
We actually went for the bung us cash and get a new machine - purely because our "at risk" dryer was amongst the oldest of those affected & who knows how long it would have lasted without some (non dangerous) mechanical fault & we were getting a much better machine (functionality wise) . But for anyone where that offer was not attractive, then the massive repair waits really are indefensible when lives potentially at risk