Re: 'up'grading is overrated
"Interaction with the system outside of that very limited scope is practically non-existent for most users, i.e. they have no idea at all how a computer works, and they don't care. All they want to do is get their job done."
Only 4 upvotes at time of this reply? I with I could upvote you more than once. This is absolutely the crux of the matter. Users DO NOT CARE about the OS at all. They use programmes to do their jobs. The vast majority of NHS staff would not even know the OS had been changed if the same apps were on the screen. The OS is usually locked down via policies anyway for their user access level so in most cases there's not even much, if anything, in control panel to play with, let alone anything else.
Switching office packages would be a real ball-ache, especially for admin staff, but the front line staff just need the tools that work so they can do their job and some obvious way to launch the relevant app(s).
Biting the hand that feeds IT
