Next door neighbour on TalkTalk lost internet access 4 days ago
But I'd recently setup a router flashed with DD-WRT as a guest access wifi, meaning only internet access and not computers on my lan, which I let them use because their interent speed was 2.4mbit and mine is 74mbit.
The quote I've seen about just rebooting the TalkTalk router didn't work in this case - still no internet after power-cycling.
They're now thinking of completely ditching TalkTalk, landline and all since they extensively use their mobiles and can use my internet.