Re: Openreach to the installs & repairs - facours BT customers
"Well I can only talk about myself but BT Openreach took more than 3 weeks to fix a fault after missing two appointments and twice suggested that if I changed to BT from my ISP I would be able to use the BT WiFi from my neighbours while they repaired the fault."
_If_ BT Openreach actually suggested that then there's a very serious breach that's happened from the outset and if you can substantiate that then I'm sure the competition commissioner would love to hear from you.
The reality about the large alternative telcos is that they pay a discount rate to Openreach for a lower levels of service and don't bother telling their customers about this. If you go with a smaller one (I'm with http://phone.coop/) they're far more willing to ride herd on Openreach not showing up and ensure that not only are you actually compensated for the no show, but that Openreach will show up within 4 business hours of a missed appointment.
They also don't close tickets about intermittent problems, unlike some telcos I can think of (where intermittent is "plays up when it's raining" - obviously a common fault cause but in BT or TalkTalkese, these are new, unrelated faults.
Biting the hand that feeds IT
