My favorite. This lady calls up and says her DSL is not working. I asked her the usual stuff. Then I ask her does she have dial tone. she said no. I ask her is there any construction going on she said yes. they are digging up the street.It's not uncommon for some ass hole to just dig and hit phone and cable lines. I told her she would have call the pone company so that they can repair the line. She said no I want my DSL fixed now.