Reply to post: true, first hand

User needed 40-minute lesson in turning it off and turning it on again

rhydy

true, first hand

User (at insurance brand you know well) asks: hello, how do I get past the wall? Sorry, what wall? I've come in to work and the computer I'm at has a brick wall, how do I get past the brick wall? I start wondering if the user is playing a platform game and wonder if a mushroom princess or giant rabbit might need to be defeated. After trying to get any further useful info, and failing to get any dialogue beyond "get me past the brick wall" I make the trip to desk side. Bingo! Remember how windows 3 had a program manager that could be minimised....and one of the wallpaper options was brick? Yep, solution, press return....or space....or use the mouse to open the ONLY ICON on the screen.

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