Re: Can you hold down the power button
"I'm looking at my keyboard and I can't see a key with "Enter" written on it."
Mine does say Enter, but I've had keyboards with the bent arrow there too, so I take your point. The real issue is that an IT manager should know what the Enter key does and where it is, even if there was nothing on it at all.
Thinking back, I may even have called it 'Return', but then I learned to type on typewriter, which had an actual carriage return. The whole thing happened in the 1990s, when I was doing tech support in a cold corridor over a 300 baud modem. Tell that to kids these days and they won't believe you :o)