Reply to post: Re: Who's the thick one?

User needed 40-minute lesson in turning it off and turning it on again

moiety

Re: Who's the thick one?

Insultingly put; but you do raise a real issue...you have to guess at -and then pitch your explanations to- the user's tech level and this is really difficult to do...if you pitch too low the user thinks you're patronising them and stops listening; if you pitch too high you may as well be talking in Swahili.

It's very, very easy to get wrong. If I'm explaining anything technical these days, I basically tell them that and offer them the opportunity to change that; as well as offering to repeat/re-explain anything they don't understand. If you do this up-front, it makes life easier all round.

POST COMMENT House rules

Not a member of The Register? Create a new account here.

  • Enter your comment

  • Add an icon

Anonymous cowards cannot choose their icon

Biting the hand that feeds IT © 1998–2019