> Which was code for “going through every expletive I knew and invented
> on the spot and throwing every stress ball I could find in the office
> to calm down.”
When I had the required degree of clout, and worked for a company that was occasionally hard going on the support team, mainly to do with corporate culture, I kept an empty office next to my own. When the going got tough, the User Support team was allowed to go into the office and say anything about any circumstance or anyone when things got too much to bear. I have seen people go in their red faced or even close to tears, but a few minutes later back to their normal selves. It just acted as an un-judgemental relief valve and did huge amounts of good. It was rare for a support team member to have to go home steaming with injustice or general user-induced fury.