Reply to post: Typical

User needed 40-minute lesson in turning it off and turning it on again

Anonymous Coward
Anonymous Coward

Typical

"With just a few minutes to go before quitting time, Kevin took a call"

They usually phone on Friday, just a few minutes until I'm closing the shop.

Then they tell me that the problem has been going on since Monday...

Some also play their trump card and expect replacement equipment *the next day* (not business day, mind you) on other side of the country - or in another country. (multinational with single HQ is not always joyous). And when I quote the air cargo and/or other express delivery prices for a weekend delivery the caller usually play down their haste for repairs...

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