Re: Can you hold down the power button
> You've told people not to use jargon, but I have no idea whatsoever what 'top-up the jets' means*.
I'd hazard a guess he's American and means topping up the screenwash, but it is only a guess.
When I had an informal help role at a previous job (informal in that the company didn't see the need for a proper IT person when they had me knocking about who "knew a bit about computers") I used to get quite depressed at the lack of thinking involved sometimes. I likened it to the following hypothetical situation:
Newly-qualified driver sets out on their own for the first time. After a couple of days of happily running to the shops and taking their mum to the hairdresser's (or whatever), one day the car splutters and stops at the side of the road. Fearing the worst, the driver calls the AA/RAC/Green Flag/Best-mate-who-knows-about-cars and waits anxiously to be rescued.
It turns out that the problem is simply lack of fuel. "Why didn't you fill it up when the fuel gauge was showing low?", "What's a fuel gauge? I never had to fill up my instructor's car."
I often had people who couldn't understand why I got cross(*) with people who couldn't check the printer settings or reset the page margins or change a formula in a spreadsheet, because "it's a computer and only people like you understand computers". Using the above example often made them think again, particularly when the person I was getting cross with was (as was often the case) somebody who had been specifically hired to maintain a spreadsheet (or whatever) and had recently returned from a three day training course and still couldn't understand cell references properly.
(*)Not to their faces, understand, but I'd moan about it later to anyone who would listen.