@ofgem = #Fuseless.
Ofgem is a narcissistic organisation, that doesn't give a .... regards dire industry Customer Service Levels (actively tries to cover up/surpress complaints) and is obsessed by thinking competition is the answer, even though Ofgem is clearly unable to create any competition. The Energy sector needs complete reform, it's rotten to the core.
Ofgem itself needs to be investigated in the role it played in surpressing direct complaints regards @CoopEnergy, which is now 20 months of pain for @CoopEnergy customers, because of a lemon of a billing system, which ofgem ignored, but knew wasn't fit for purpose (still isn't) pretty much on day 1 on its implementation.
Anyone that thinks Smart Meters will reduce Consumer Energy Bills is deluded, Smart meters about complicating/obfuscating bills so much, that consumers never know the true cost of their Energy use.