Reply to post: Re: First thing I would do

No spin zone: Samsung recalls 3M EXPLODING washing machines

Kevin McMurtrie Silver badge

Re: First thing I would do

Every company balances the cost of fixing a defect in the factory versus in the field. Fixing in the field is very expensive but it impacts (ahem) a tiny percentage of products sold AND again a small percentage of products that have failed. Anyone who has had anything fail knows that a manufacturer has many walls of bullshit shielding them from warranty claims. You used it too much, looks like this scratch caused it, your home is in an area with power surges, hard water did it, improper care, you let a friend use it, not a factory authorized shipper, etc.

Samsung's mistake is people getting hurt. Had fewer people been injured, they likely would have escaped without paying out a single warranty claim.

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