Needs help justifying work
Back in my helpdesk days, working for one of the big IT outsource companies, we were on day-1 of service having just displaced one of our competitors. There was the inevitable queue of calls and a large backlog of existing tickets to be resolved. The PFB's had agreed to two teams - one to focus on each.
I remember the colleague who picked up the ticket from late the previous week stating "Urgent : User needs help justifying work", since we provided help on Office products and many of the users were on-the-road marketing types, the mobile number didn't raise any eyebrows.
Unfortunately it turned out that the phone number had been sourced from a local phone box and the poor chap got a bit more than he bargained for when he called to help the lady.
Biting the hand that feeds IT
