Re: People have been saying this would happen for years
"By and large Samsung has handled the SNAFU in an exemplary manner and is moving on to the next product"
I was very surprised and impressed with how quickly they admitted the problem and issued a recall.
I think years of manufacturers claiming user error, holding it wrong, in the wrong pocket, or just "imagining it" has conditioned us to expect a battle with them if something does go wrong. Certainly having to fight them to be taken serious on a common issue has been my experience with Sony, Google (Nexus issues) and OnePlus in the recent past.