Re: Just yesterday
Ultimately, whether we're full-time pro support staff, the part time IT support with another job in the organisation, or the only team member who knows anything about computers, we have to accept that the IT equipment is by and large just a box of tricks that lets the staff do their jobs. If it works seamlessly then it'd doing what it should and their only responsibility is know how to do their bit and the peripheral tasks associated with that, like saving work turning it on and off properly etc. If it fails to work like that then someone else carries the can and it's no shame to the users, whether it's due to crap design, purchasing decisions that fail to take crap design into account or poor procedures.If the job specifies a certain level of computer skills, that's a different matter. But it's then a part of job competence.