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User couldn't open documents or turn on PC, still asked for reference as IT expert

JQW

I used to run a helpdesk for external customers, but occasionally had to also offer support to our in-house team.

One particular head salesman was especially dim, and although he could remember his password, he repeatedly couldn't remember his user ID for the main network. As we'd added the sales group details to the default search list for his department, this was simply his first name and surname with a space in between, although we had kindly also added an alias to allow him to login using just his first name as there was no-one else in the sales team with that name.

So, in other words, he couldn't remember his own name.

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