Re: You can say its ok because he apologized...
@Pascal Monett - " I am currently conducting interviews for a training position for a customer.....I try to avoid looking at the personal details until I have gone through the experience section in order to avoid bias. When I have an opinion on the CV, then I check who it is and where they live"
Could you not 'blind' the CVs? Get someone else to strip the personal information you don't want to see. You can then look through all the CVs make your decisions and then go back to the originals to take it further.
In the UK we now have anonymised applications, not sure if it's universal but it does cover public sector positions. The name (and perhaps a few other details) is not presented to the recruiter until they have sifted the applications for interview. It's a simple way to remove most unconscious bias, at least before the interview.