The user with a very slow PC
It seemed perfect to me.
So I got the secretary to show me her work flow. The document seemed to take a very very long time to open.
For years she had been typing every letter in the one file. She selected the appropriate block and then Print Selection to print a letter. She printed two copies. One to post and one to file. I asked to see how she filed them.
She had a wonderful paper filing system. So I showed her how to to duplicate it with folders for filing cabinets, drawers, sections and separate files. She did use her spare time to gradually convert the mega file to separate ones.
One wonders at the quality of IT training at Business Colleges.