Re: "the quality of our customer experience"
"I admit it, I got greedy. I thought this was a good idea and that I'd get away with it. I betrayed your trust for short-term gain. I, and all my colleagues who went along with the idea, will be resigning forthwith and forgoing our bonuses."
You forgot to add "... and I'm NOT sorry about it and rest assured I will try it over and over again. Now, fuck off!".