Small percentages can sound insignificant, it all depends on the context. If we were to apply the quoted 0.04% complaints in another context, would you fly with an airline boasting "only 0.04% of our flights crash".
Small percentages can sound insignificant, it all depends on the context. If we were to apply the quoted 0.04% complaints in another context, would you fly with an airline boasting "only 0.04% of our flights crash".