Reply to post: No Apology

HP Ink COO: Sorry not sorry we bricked your otherwise totally fine printer cartridges

Mark Simon

No Apology

“one customer who has a poor experience is one too many” — however we’re not going to do anything about because the customer is an evil bastard who dares to deprive us of desperately needed cash.

Corporates may be happy enough to squander money on Genuine HP cartridges, but normal human beings may think differently. In any case, having the company screw you with a misleading and malicious update is hardly going to win the hearts of ordinary consumers.

It’s OK for me, I threw away my HP junk in favour of a printer which did the job properly. There are now enough options to allow consumers to vote with their feet.

POST COMMENT House rules

Not a member of The Register? Create a new account here.

  • Enter your comment

  • Add an icon

Anonymous cowards cannot choose their icon

Biting the hand that feeds IT © 1998–2019